Václav Filip, b. 1978

End-to-end transformation of a home-run auto-repair shop (Autonejede.cz) into a professional company. I first learned the operation from the inside, then designed and implemented changes across the whole business: processes and internal documents, name, logo and visual identity, workflows, pricing, website, advertising focus and campaigns, and audits of everything involved.

The final Ltd. (s.r.o.) registration is currently with the lawyer; the company already runs under the new setup and is fully operational.

Project: Autonejede.cz

Part-time and later freelance collaboration in customs clearance and logistics administration. Working with import/export documentation, customs clearance materials, liaison with partners and practical support of transport processes.

Transition from road freight into sea freight with the aim of broadening experience in international logistics. Coordination of sea freight shipments, communication with customers, carriers, overseas partners and internal departments. Transport documentation, process follow-up, deadlines and operational administration.

Managing the road freight department covering FTL/LTL, pallet and parcel transport. Responsible for transport planning, cross-dock collaboration, distribution channels, customer relations and external carrier management.

Managed significant automotive flows for VW Group — daily FTL transport between Škoda Auto plants and Volkswagen Kassel/Baunatal, up to approx. 20 trucks per day. Locations: Mladá Boleslav, Kvasiny, Vrchlabí, Wolfsburg, Salzgitter, Braunschweig, Hannover, Kassel/Baunatal.

Customer solutions for EATON, Sarantis and others — full truckloads, LTL/pallet shipments, batch palletisation and distribution setup. Role included management of shipping labels, EDI transfers, databases, reporting and invoicing. Monthly customer flow turnover approx. CZK 2–10M.

Independent commercial activity focused on real estate services. Running an office in Hradec Králové, client acquisition, communication with prospects, preparation of documentation and coordination of deals. Following completion of the project, returned to Prague and continued a professional career in logistics.

Continuation in customer operations solutions with a focus on the Czech domestic market and parcel logistics. Design, adjustment and operational delivery of specific customer solutions outside the standard service model. Coordination between customer, sales, operations, dispatch, IT/systems and invoicing.

Development, implementation and operational management of the largest, most complex and non-standard customer solutions. Designing individual logistics and operational processes for key accounts, frequently partially outside standard systems.

Full ownership of each solution from the initial sketch through process design, live operations and through to reporting and invoicing. Customers included Bosch AA Automotive, Bosch PT Power Tools, Bosch TT Thermotechnik, Schachermayer and others. The role combined operational precision, technical thinking and the ability to translate a non-standard customer requirement into a working bespoke solution.

Managing domestic parcel transport including daily pick-up and delivery operations. Leading a team of 4 dispatchers and 2 cashiers, coordinating approx. 40–50 subcontractors and delivery drivers. Responsible for operational continuity, capacity planning and day-to-day management.

Coordination of the acquisition and fit-out of a pharmacy in Prague Lužiny. Responsible for technical property management, supplier communication, coordination of preparation works and the operational steps leading to the pharmacy opening.

Facility and asset management covering buildings, company vehicles, equipment and measuring instruments (corporate metrologist). Responsible for H&S, fire safety, ADR compliance and related operational safety obligations. Supplier coordination, equipment inspections and internal operational processes.

Administration of export shipments in an international express freight environment covering both road and air transport. Processing transport and customs documentation, communication with operations, couriers and adjacent departments.

Telemarketing / CRM / customer project. Customer communication, presenting a loyalty programme, contact management and basic project administration.